Customer Care & Policy

Import Guidance

Import, possession, transport and use rules vary by country and sometimes by state, province or municipality.

01

Customer responsibility

The customer is responsible for confirming that the product may be imported, possessed, transported and used at the destination.

02

Eligibility review

We can review currently available shipping routes and known documentation options, but we do not provide a legal guarantee or legal advice.

03

Information to provide

Share the complete destination, product type, intended use and any permit or carrier requirements known to you before quotation.

04

Changes and refusal

Rules and carrier policies can change. An order or route may be declined when eligibility cannot be confirmed.

Questions about this policy?

Ask for the terms that apply to your destination and order before approving a quotation.

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