Customer Care & Policy

Frequently Asked Questions

Direct answers about customization, specifications, production, care, shipping and ownership responsibilities.

01

What can be customized?

Depending on the model and workshop review, options may include blade and handle length, steel, heat treatment, edge condition, geometry, wrap, fittings, saya finish and restrained personalization. Approved choices are recorded in one build sheet.

02

How should I choose the steel?

Begin with intended use and the geometry required, then compare documented material and heat-treatment options. T10, 1095 and folded steel describe different material or construction choices; none is automatically best for every project.

03

Can I request a particular hamon or blade shape?

A broad hamon character, curvature, point form or groove arrangement can be discussed with references. Natural process variation and workshop feasibility mean an exact visual duplicate is not promised.

04

Can I change the specification after approval?

Contact us as early as possible. A change may be feasible before the relevant material is reserved or work begins, but later changes can affect price, timing or the ability to complete the approved design.

05

Will I receive photographs before shipping?

Available pre-shipping photographs, measurements or inspection details must be requested and agreed during specification review. The scope varies by piece and is listed in the order documentation.

06

What is included with the sword?

The product dossier and quotation identify the sword, saya, protective packing, care guidance and any additional agreed items. No certificate, bag, stand or maintenance kit should be assumed unless it is listed.

07

Are production times guaranteed?

No. The quotation provides an estimate based on the approved scope. Material availability, requested records and approved changes may affect timing.

08

Will a carbon-steel sword rust?

Carbon steel can corrode when exposed to fingerprints, condensation or humid storage. Keep the blade dry, apply a thin suitable oil film and inspect it more often in humid climates.

09

Do you ship worldwide?

No universal shipping promise is made. The exact product, destination, current carrier route and documentation options must be reviewed before an order is accepted.

010

Can you confirm local legality?

We can share product specifications and shipping information, but the customer must confirm local import, possession, transport and use requirements.

011

How are payment terms handled?

Currency, deposit, remaining balance, payment method and applicable cancellation conditions are stated in the quotation. Do not send payment until the specification and terms have been reviewed.

012

What if I do not receive a reply?

Check spam or junk folders, then contact service@bladesummit.com or use the WhatsApp link in the footer. Include the inquiry email address and product name so the conversation can be matched.

Questions about this policy?

Ask for the terms that apply to your destination and order before approving a quotation.

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